Online Banking Security

Hiway recognizes the importance of maintaining the security of your financial information. We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products and services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. To ensure appropriate security Hiway observes these practices and procedures:


The privacy of the communications between you (your browser) and our servers is ensured using encryption. Encryption scrambles messages exchanged between your browser and our online banking server. We use 128-bit Secure Sockets Layer (SSL) Encryption to conduct transactions between your browser and our servers.

Enhanced Login Security

Your online security is always a top priority. That's why Enhanced Login Security is so important. This type of security technology protects your accounts from unauthorized access. It identifies you as the true "owner" of your accounts by recognizing not only your password but your computer as well. With Enhanced Login Security, you'll be protected from whatever computer you're using, whether you're at home or on the go.


When you submit your password, it is compared with the password we have stored in our secure data center. If you enter your password incorrectly too many times, your online banking account will be locked until you call us to reinitialize the account.

You play a crucial role in preventing others from logging in to your account. Never use passwords that are easy to guess. Examples of bad passwords are: Birth dates, first names, pet names, addresses, phone numbers, social security numbers, etc. Never reveal your password to another person.

For your personal reference, you can gauge the security of your current password by using the password checker on Microsoft's online safety website.

2-Step Verification

Add an extra layer of security to your login by enabling 2-Step Verification for your account. In addition to your password, you will be asked for a one-time use code that will be sent to you via email and/or a text message.

Other Safeguards

Tellernet will "timeout" after a specified period of inactivity. This prevents curious persons from continuing your online banking session in case you have left your computer unattended without logging out. We also encourage you to implement the following security techniques:

  • Never reveal your password to anyone or leave your password anywhere that someone else can obtain and use it.
  • We highly recommend not using your web browser to store your login credentials.
  • Change your password on a regular basis. Once every 90 days is a good rule of thumb.
  • Use the Logout link to end each Tellernet session. Do not use the Back button to exit the site.
  • Balance your account on a regular basis. Tellernet makes it easy!

Guarding Against Viruses

Our computer systems are equipped with the latest in virus scanning software, but there are also several ways that you can protect your computer from infection.

  • Install virus scanning software on your computer and keep it up to date.
  • Do not open email attachments coming from people you do not know.
  • Be wary of opening any attachments that come from a friend because their computer may have been infected. Some people are able to send emails that look like they come from someone you know, so the email might not have even come from your friend.
  • Don't click on a link in an email unless you trust the sender and have verified that they are really the ones who sent the email.