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| Department | Contact Center |
|---|---|
| Phone Number | 651.291.1515 (Twin Cities Metro) 800.899.5626 (Toll Free) 7.1.1. or 800.627.3529 MN Relay TTD |
| Hours | 24/7 |
| Department | Bill Pay Support (after-hours) |
| Phone Number | 844.357.6722 |
| Hours | M - F: 6:00 p.m. - 8:00 a.m. 24 hours on weekends |
| Department | Consumer Lending |
|---|---|
| Phone Number | 651.259.6422 |
| Hours | 24/7 |
| Department | Auto Buying Service (USAuto) |
| Phone Number | 651.228.9477 |
| Hours | M - F: 9:00 a.m. - 5:00 p.m. |
| Department | Mortgage Lending |
| Phone Number | 651.259.6400 |
| Hours | 24/7 |
| Department | Mortgage Servicing |
| Phone Number | 651.259.2988 |
| Hours | 24/7 |
| Department | Collections |
| Phone Number | 651.291.1515 ext. 8656 |
| Hours | M - F: 9:00 a.m. - 5:00 p.m. Sat: 9:00 a.m. - 12:00 p.m. |
You can also access detailed card information and make payments anytime with our all-in-one financial tools.
| Department | Report Lost/Stolen Card or Fraud/Dispute |
|---|---|
| Phone Number | 866.820.6831 |
| Hours | 24/7 |
| Department | Cardholder Services (Report travel plans, transactions, balances, statement copies) |
| Phone Number | 866.820.6831 or 303.967.1096 (Collect outside of U.S.) |
| Hours | 24/7 |
| Department | Visa Signature® Cardholder Services (Report travel plans, transactions, balances, statement copies) |
| Phone Number | 855.693.9977 or 410.902.8012 (Collect outside of U.S.) |
| Hours | 24/7 |
| Department | Card PIN Changes |
| Phone Number | 888.886.0083 |
| Hours | 24/7 |
| Department | Card Activation |
| Phone Number | 800.527.7728 |
| Hours | 24/7 |
| Department | CURewards® Program (Redeem points at curewards.com) |
| Phone Number | 800.637.7728 |
| Hours | 24/7 |
| Department | Visa Signature® Concierge (Travel and entertainment assistance.) |
| Phone Number | 800.953.7392 |
| Hours | 24/7 |
| Department | Visa Emergency Assistance |
| Phone Number | 800.Visa.911 (800.847.2911) or 410.581.9994 (Collect outside of U.S.) |
| Hours | 24/7 |
| Department | Report Lost/Stolen Card or Fraud/Dispute |
|---|---|
| Phone Number | 866.820.6831 |
| Hours | 24/7 |
| Department | Cardholder Services (Report travel plans, transactions) |
| Phone Number | 866.820.6831 |
| Hours | 24/7 |
| Department | Card PIN Changes |
| Phone Number | 866.985.2273 |
| Hours | 24/7 |
| Department | Card Activation |
| Phone Number | 866.985.2273 |
| Hours | 24/7 |
| Department | Emergency Assistance |
| Phone Number | 800.MasterCard (800.627.8372) |
| Hours | 24/7 |
| Department | Emergency Assistance - Outside U.S. |
| Phone Number | 636.722.7111 (Collect outside of U.S.) |
| Hours | 24/7 |
| Department | Business Services |
|---|---|
| Phone Number | 651.259.2999 |
| Hours | M - F: 9:00 a.m. - 5:00 p.m. |
| Department | Investment Services |
|---|---|
| Phone Number | 651.265.6100 |
| Hours | M - F: 9:00 a.m. - 5:00 p.m. |
Fax us
Send us a fax at 651.291.2538
Live Chat with us
Need quick answers and can’t find them here? Chat with a representative anytime Monday – Friday from 8:00 a.m. – 6:00 p.m. Central time.
Video Chat with us
Can't make it into the branch? We can help you anytime Monday – Friday from 8:00 a.m. – 6:00 p.m. Central time. Start a video chat now or download the Hiway Live Banking app.
Send a Secure Message
For secure two-way communication of confidential information (account numbers, tax ID numbers and financial statements) please access Online or Mobile Banking and use Messages.
Email us
Prefer to send us an email? Fill out our form and we’ll get back to you as soon as we can.
Mail us
Drop us a line at:
Hiway Credit Union
111 Empire Drive
St. Paul, MN 55103-1899
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