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General Questions/Online Banking Support
General Questions/Online Banking Support
DepartmentContact Center
Phone Number651.291.1515 (Twin Cities Metro)
800.899.5626 (Toll Free)
7.1.1. or 800.627.3529 MN Relay TTD
Hours24/7
DepartmentBill Pay Support (after-hours)
Phone Number844.357.6722
HoursM - F: 6:00 p.m. - 8:00 a.m.
24 hours on weekends
Consumer Loans and Mortgages
Consumer Loans & Mortgages
DepartmentConsumer Lending
Phone Number651.259.6422
Hours24/7
DepartmentAuto Buying Service (USAuto)
Phone Number651.228.9477
HoursM - F: 9:00 a.m. - 5:00 p.m.
DepartmentMortgage Lending
Phone Number651.259.6400
Hours24/7
DepartmentMortgage Servicing
Phone Number651.259.2988
Hours24/7
DepartmentCollections
Phone Number651.291.1515 ext. 8656
HoursM - F: 9:00 a.m. - 5:00 p.m.
Visa® Credit Cards

You can also access detailed card information and make payments anytime with our all-in-one financial tools.

Visa Credit Cards
DepartmentReport Lost/Stolen Card or Fraud/Dispute
Phone Number866.820.6831
Hours24/7
DepartmentCardholder Services (Report travel plans, transactions, balances, statement copies)
Phone Number866.820.6831 or 303.967.1096 (Collect outside of U.S.)
Hours24/7
DepartmentVisa Signature® Cardholder Services (Report travel plans, transactions, balances, statement copies)
Phone Number855.693.9977 or 410.902.8012 (Collect outside of U.S.)
Hours24/7
DepartmentCard PIN Changes
Phone Number888.886.0083
Hours24/7
DepartmentCard Activation
Phone Number800.527.7728
Hours24/7
DepartmentCURewards® Program (Redeem points at curewards.com)
Phone Number800.637.7728
Hours24/7
DepartmentVisa Signature® Concierge (Travel and entertainment assistance.)
Phone Number800.953.7392
Hours24/7
DepartmentVisa Emergency Assistance
Phone Number800.Visa.911 (800.847.2911) or 410.581.9994 (Collect outside of U.S.)
Hours24/7
Mastercard® Debit/ATM Cards
Mastercard Debit/ATM Cards
DepartmentReport Lost/Stolen Card or Fraud/Dispute
Phone Number866.820.6831
Hours24/7
DepartmentCardholder Services (Report travel plans, transactions)
Phone Number866.820.6831
Hours24/7
DepartmentCard PIN Changes
Phone Number866.985.2273
Hours24/7
DepartmentCard Activation
Phone Number866.985.2273
Hours24/7
DepartmentEmergency Assistance
Phone Number800.MasterCard (800.627.8372)
Hours24/7
DepartmentEmergency Assistance - Outside U.S.
Phone Number636.722.7111 (Collect outside of U.S.)
Hours24/7
Business Services and Lending
Business Services and Lending
DepartmentBusiness Services
Phone Number651.259.2999
HoursM - F: 9:00 a.m. - 5:00 p.m.
Financial Advisors
Financial Advisors
DepartmentInvestment Services
Phone Number651.265.6100
HoursM - F: 9:00 a.m. - 5:00 p.m.

Fax us

Send us a fax at  651.291.2538

Live Chat with us

Need quick answers and can’t find them here? Chat with a representative anytime Monday – Friday from 8:00 a.m. – 6:00 p.m. Central time.

Video Chat with us

Can't make it into the branch? We can help you anytime Monday – Friday from 8:00 a.m. – 6:00 p.m. Central time. Start a video chat now or download the Hiway Live Banking app.

Send a Secure Message

For secure two-way communication of confidential information (account numbers, tax ID numbers and financial statements) please access Online or Mobile Banking and use Messages.

Email us

Prefer to send us an email? Fill out our form and we’ll get back to you as soon as we can.

Mail us

Drop us a line at:

Hiway Credit Union
111 Empire Drive
St. Paul, MN 55103-1899

Map of Downtown St Paul

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