Simply follow the steps outlined in the First Time Tellernet First Login Instructions.
During business hours you can contact Member Services at 651.291.1515 or 800.899.5626 and they will be happy to help you access your account. If you've logged in previously, you can also try resetting your password.
There can be a number of reasons why you may not be able to access your account even when entering the correct password:
NCUA Regulations require us to place heavy security features on our self-service channels to make sure that we are taking the steps necessary to verify our members' identities and safeguard their personal and account data.
There are several areas on our site that require an e-mail address in order to communicate with you. Plus, if you do not provide an email address, you will not receive balance alerts or get notifications when your eStatements are available. If you currently do not have one please create one at Yahoo or Google; the process is very simple and takes only a few minutes to complete.
To ensure that you receive e-mail notifications please add email@example.com and firstname.lastname@example.org to your e-mail address book.
For your first login to Tellernet you will need to enter the last 4-digits of your business TIN or Social Security number. As a business account, you will use your Account Open Date in the date of birth section.
Once you have logged into Tellernet, click on User Options under the Accounts menu on the left of the page. Then click on the Update Your Challenge Questions link. If you are unable to log in, Member Services can update your questions and answers for you if you call them at 651.291.1515 or 800.899.5626.