It is Hiway's policy to never contact members on an unsolicited basis to ask for financial information like your account numbers or login credentials. This is a tactic identity thieves often use when trying to gather your personal information.

As with all crimes, you can't guarantee that you'll never be a victim, but you can minimize your risk by managing your personal information wisely.

  • Don't give out financial information over the Internet or on the phone unless you initiated the contact, and know the organization you're dealing with.
  • Shred unnecessary financial documents such as unwanted pre-approved credit offers. "Dumpster divers" can use these documents to collect your personal information.
  • Promptly retrieve incoming mail if you don't have a P.O. box or a lockable mailbox.
  • Put outgoing mail into a secure, official Postal Service collection box.
  • Opt out of pre-approved card offers at 888.5.OPTOUT (888.567.8688).
  • If you don't receive a paper bill or a statement on time, call the company's customer service number. An identity thief may have filed a false change-of-address notice to divert your mail.
  • Don't put your driver's license number or Social Security Number on your checks.
  • Don't carry your Social Security Card in your wallet. Keep it in a secure place like a safe deposit box.
  • Only carry the credit cards and identification you need at the time in your wallet.
  • Review your credit report at least once annually and before any major purchase. Request your free annual credit report at

Identity Theft Resources