Hiway's Commitment to Your Health and Safety

Update (3/26/20)

The weekend is upon us. For many of us, Fridays and Saturdays are when we run our various errands, including making a visit to a Hiway branch. If that’s on your list, we wanted to share a few tips to ensure the smoothest possible experience.

Please be patient

Please remember our lobbies are closed to general traffic, and in-person visits are limited to our drive-thrus. We’ve had a lot of traffic in our drive-thrus recently, in particular at our main branch on Empire Drive. While we have deployed additional staff to help, please understand there may be a bit of a wait in our drive-thru for in-person transactions. We’re doing our best during this unprecedented time.

If you’re able to wait to visit our main branch, Tuesdays, Wednesdays and Thursdays have shown considerably less traffic, particularly if you arrive mid-morning (generally 9 a.m. – 11 a.m.) or mid-afternoon (2 p.m. – 4 p.m.).

Consider visiting our Fort Snelling branch

If you’re able to take a short drive south, our Fort Snelling branch team will welcome you – they’re ready to serve you via our drive-thru.

Update (3/25/20)

As you’ve likely heard, Governor Walz has issued an Executive “Stay at Home” Order requiring Minnesotans to further limit their travel, beginning Friday and extending for two weeks. The order includes the designation of financial services — including credit unions — as “essential services,” meaning Hiway will remain open throughout this time, and that visiting Hiway when necessary to conduct business is considered acceptable travel.

Update (3/24/20)

As the coronavirus (COVID-19) situation has evolved rapidly over the past few weeks, Hiway is partnering with members to find solutions to ensure their financial health. Please refer to this recent press release to learn more.

Update (3/18/20)

To help keep our associates and members safe during the COVID-19 situation, beginning on Thursday, March 19, all Hiway branches will remain operational, but will be serving you differently. While Hiway branch lobbies will be temporarily closed to the public, please rest assured that all of our business units (deposits and checking, consumer lending, mortgage lending, business banking and investment services, etc.) continue to operate. 

Our associates are available to assist you via our drive-thrus, by phone and through all digital channels. In addition our ATMs and night deposits remain open. If you need assistance with a safe deposit box, please schedule an appointment online.

If you have another matter which may require an in-person meeting, please call us at 651.291.1515 or 800.899.5626 to make an appointment. Please understand we will be practicing appropriate hygiene steps, screening and social distancing for any in-person interactions. We are committed to continuing to meet your needs.

If you have a meeting scheduled with a Hiway team member on a loan, investments or any other matter, they will reach out to you to discuss options.

We encourage you to bank with us via our digital channels, including mobile/online banking, remote deposit, debit cards, and electronic payment services, whenever possible. These options can greatly reduce your need to use cash, or for an in-person branch visit. If you’ve never used these before, please call us and we can help you get set up.

Financial Assistance — We're Here to Help

With schools and businesses closing in order to “flatten the curve,” we understand our members may be facing financial challenges. If you have been or will be financially impacted by the coronavirus, we are here to help, and will work with you to find solutions. This could be in the form of a deferred or reduced payment on your Hiway loans or a loan to improve your cash flow, depending on your financial situation. Please contact us to discuss your options.

Update (3/16/20)

With the growing concerns around the coronavirus (COVID-19) in our community, we want to assure you that we are closely monitoring conditions. Our primary focus is on the safety and well-being of our members, our associates and our communities. We have a business continuity plan in place, and we are following that plan as the situation evolves. At this time, we are focused on preventive efforts to keep our associates and members safe and minimize risk to our operations. We are following the CDC’s recommendations as well as taking additional precautions, and we encourage you to do the same:

1. Stay home if you are sick or are in close contact with someone who is.
2. Wash your hands often with soap and water for at least 20 seconds and/or use an alcohol-based hand sanitizer regularly (with at least 60% alcohol).
3. Cover sneezes and coughs with a tissue and dispose of it properly.
4. Avoid touching your face.
5. Regularly clean and disinfect all work areas and high-contact surfaces.

In addition, we wanted to let you know that you may notice some additional preventative steps in our branches:

1. Associates, in some cases, may be wearing gloves when handling cash.
2. Associates, in some cases, may be working from home.
3. We will greet you with a smile instead of a handshake.

Access Hiway Services from Anywhere

Hiway offers several ways to get your banking done from work, home, or anywhere. It’s an excellent time to find out more about these services if you don’t already use them regularly. (And if you have any questions, remember, we are here to help!)

• Online & Mobile Banking - Check your balances, transfer money, make a payment and more
• Mobile Deposit - Need to deposit a check? There's no need to visit a branch or use the mail.
• 24/7 Live Person Phone Service - Talk to a Hiway representative anytime!

You can also access your money at over 63,000 surcharge free ATMs across the country.

Beware of coronavirus-related scams!

For more on what you can do to protect yourself, as well as other important information, please visit the Credit Union National Association’s resource page.

We will continue to monitor the COVID-19 situation and act accordingly. Thank you for your diligence in keeping our workplace and our community safe and healthy.