New Branch Operating Hours

Beginning on Monday, April 26, 2021, we will be updating our hours of operation for our branch services to the following times:

Empire, Fort Snelling and Roseville Lobbies

• Monday – Friday 9 am – 5 pm
• Saturday 9 am – 12 pm

Please note: Due to COVID-19, we continue to take appointments during the week for many financial services needs along with limited Teller line access. All branch lobbies are currently closed on Saturdays. 

Empire, Fort Snelling and Roseville Drive-Thrus, ITMs and Hiway Live Banking

• Monday – Friday 8 am – 6 pm
• Saturday 9 am – 12 pm

Why are hours changing?

We’ve been working hard to optimize service for our members over the past couple of years, including new service channels – in the form of new digital options and soon, new branches! This change is another step forward for us, and it’s not a decision we’ve made lightly. We really looked at our member branch usage and pulled data regarding just when and where members were completing in-person transactions. In addition, we’ve experienced significant increases in our digital channel usage which includes online & mobile banking, check deposit and our new Hiway Live video banking.

With this change, our new hours will be consistent around each of our branch channels, which simplifies things for everyone involved, Hiway associates and Hiway members. Our drive-thrus, teller-assisted interactive teller machines and Hiway Live video banking will continue to operate slightly longer hours from our lobbies, also consistently across our branches. And of course, we continue to offer 24/7 call center support. We have lots of options for you to choose from!