Last Modified: 11/21/2023
Hiway Credit Union® is committed to respecting your online privacy and recognizes your need for appropriate protection and management of any personally identifiable information (Personal Information) you share with us. We know that you expect privacy and security for your personal and financial affairs. Hiway has established this Website and Mobile App Privacy Statement to let you know what information we may collect from you on the publicly available portion of Hiway.org (the site) or any of our Hiway Mobile Apps, and how we may use and share that information.
Use of Personal Information
Certain sections of the site may ask you to provide personal information. Hiway will use this information solely for the purpose of carrying out our normal course of business and to provide you with the products and services that you request. We maintain physical, electronic and procedural safeguards that comply with Federal, State and any other applicable laws and regulations to guard your nonpublic Personal Information.
Aggregate Information
From time to time, we may collect general, non-personal, statistical information in connection with the marketing services, such as which keywords were used to initiate a search, how many visitors visit a specific page, how long you stay on that page and which hyperlinks, if any, you "click" on. We collect this information through the use of "cookies" and other tracking technologies, which are discussed in greater detail below. We collect this information as part of our ongoing efforts to assess, improve and enhance our marketing services. However, please be assured that this aggregate data will in no way personally identify you nor will it be linked with Personal Information that you have otherwise provided.
Cookies and Other Tracking Technologies
A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website's servers and stored on your computer's hard drive. Our online banking service uses cookies set on your personal computer, which enables you to conduct transactions on your accounts. We also gather and analyze data regarding usage of our website by means of cookies.
The cookies we set do not collect Personal Information and we do not combine information collected through cookies to determine the identity of you or your email address. We use cookies to determine if you have previously visited our website as a way of measuring the usefulness of our site.
For the most part, Hiway only uses "session cookies", which expire upon the conclusion of your visit to our site. These cookies enable us to enhance the experience of visitors to our site. Hiway also uses cookies that enable us to serve advertisements of our products and services when you visit other websites and to track the effectiveness of our advertisements (Advertising Cookies). Please note that Hiway does not link the information in the Advertising Cookies or any other cookie to your personal information. Moreover, Hiway does not obtain, store or maintain any Personal Information through its use of cookies (either the session cookies or the Advertising Cookies).
Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; keyword search strings and dates and times that the websites are accessed. It is not our practice to link the information we record using tracking technologies to any Personal Information you submit while on our site.
Hiway Mobile Apps may periodically collect, transmit, and use geolocation information for enabling features that prevent fraudulent card use and alerts, but only if you expressly authorize collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the mobile application is being used or not at all, depending on your selection. You can change your location permissions at any time in your device settings.
Third Parties
We do not and will not sell or provide any member information to list services, telemarketing firms or outside companies for independent use. Hiway does disclose information we collect, as permitted by law, to Credit Union service providers with whom we have joint marketing agreements, other affiliates to help us administer our business or provide product information to you and other third parties, but only to administer products and services obtained from Hiway, to conduct our business, or when legally required.
Links to Other Sites
Please be aware that when you are on our site, you could be directed to other sites that are beyond our control via hyperlinks. These other websites may send their own cookies to you, collect data or solicit Personal Information. The privacy policies of these other sites may be significantly different from this Website Privacy Statement. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your Personal Information collected there.
Children's Online Privacy Protection Act (COPPA)
We do not knowingly collect Personal Information from individuals under the age of 13 who use our Sites without obtaining consent from a parent or legal guardian.
We cannot accept comments from individuals under the age of 13 on any of our Social Media sites.
To learn more about the Children's Online Privacy Protection Act (COPPA), please view the National Credit Union Administration Regulatory Alert or visit the Federal Trade Commission's website.
Application Permissions
Users of the Hiway Mobile Apps downloaded from Google Play and the Apple App Store have access to a variety of features, some that have required permissions and some that are optional. These permissions are listed below.
| Permission | Function |
|---|---|
| Location (Optional) | Access to your location is used to direct you to the closest branch or ATM. |
| Personal info Name, Email Address, User IDs, Address, Phone number, and Other info | Your personal information is used to manage your account, prevent fraud and meet security and compliance requirements. |
| Financial info | Your financial information is used to manage your account, prevent fraud and meet security and compliance requirements. |
| Photos and videos (Optional) | Photos are used when taking pictures for depositing checks. |
| Files and docs (Optional) | Files and document permissions are used if you want to upload files to us when sending messages. |
| Contacts (Optional) | Granting permission to use your contacts allows you to more easily add individuals for person to person payments. |
| App activity | Application activity is used for analytics, development and personalization. |
| App info and performance | This information is used for crash logs and running diagnostics. |
| Device or other IDs | Device information is used to manage your account, prevent fraud and meet security and compliance requirements. |
Changes to Our Website and Mobile App Privacy Statement
Our Website and Mobile App Privacy Statement may change from time to time. We will notify you of any material changes to it by changing the "Last Modified" date at the top of the Website and Mobile App Privacy Statement.
Privacy Policy
Hiway respects the privacy of our members and we are dedicated to maintaining the confidentiality of your nonpublic personal financial information. Our Privacy Policy applies to both current and former members.
