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Member Feedback

One of the key points of Our Promise of Value is Unparalleled Service. As we strive to deliver Unparalleled Service to our members, we continually research ways to enhance our products, services and service delivery. One of the most important pieces in the research process is obtaining feedback from you, our members.

Because your feedback is very important to us, we utilize surveys to ask for your opinions on how well Hiway is taking care of you and your family. Hearing from you will help us to better understand and identify areas where we can better serve you.

You may receive a survey because you have recently had an interaction with us or completed a remote transaction or inquiry. You may also be included in a group of Hiway members randomly selected to receive a survey even if you have not interacted with us recently.

If you happen to get an email or a letter from us asking you to take a short survey, please take a moment to respond. We know that you are busy, so we have designed these surveys to be quick and easy to complete. Your feedback will help us meet our vision-to deliver member-driven service that is unparalleled by any other financial institution.

Make Sure You Receive Email Survey Invites
Sametrix Systems will be conducting the email survey on our behalf. Please add the following address to your contact list:

Note: It is Hiway's policy to never contact members on an unsolicited basis to ask for personal or account related information, such as: account number, SSN or password by telephone, mail or email.

Have Feedback?

You don't need to wait for a survey—send us an email or give us a call at 651.291.1515 or 800.899.5626 today.

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