Hiway will be introducing a new online banking system early this summer, featuring a modern mobile-friendly design and other enhancements. Learn More >>

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New Online Banking System

New Online Banking. Something great is on its way.

As part of enhancing your digital experience, Hiway has started work on a major project to deliver a new "next-generation" online banking system and great new mobile banking app. The new system will be introduced early this summer and offer a more robust and intuitive online banking experience. A few of the enhancements will include:

  • Individual Login (view all of your accounts from one single login)
  • Touch ID (optional fingerprint login with the mobile banking app)
  • Better access to your accounts across devices (desktop, phone and tablet)
  • Updated Mobile Deposit for checks
  • Additional alert options (improved security and account management)

Website Redesign

Along with the new online banking experience, we are excited to announce that we will also be launching a newly designed website. The updated site will be designed to improve the overall user experience with streamlined menus and easier, more intuitive navigation to help you find the information that is important to you.

Update Your Contact Information

It is important that you either update or validate your contact information before our new online banking system is introduced. During the initial login process, you will be prompted to select an email address or phone number associated with your account to send a secure access code. If we don't have the correct contact information, you will not receive the code needed to complete the login process.

To verify the email address associated with your online banking login:

  1. Click User Options under the Accounts menu.
  2. Click the Update Your Email link.
  3. Look at the displayed email address. If it is correct no further action is needed.
  4. If your email address needs updating, please enter the new address.
  5. Enter your online banking password and click the Update Member Info button.

If you have multiple accounts, please log in and verify each of them. You should also add homebanking@hiway.org to your list of contacts in your email client to ensure that notices are not being blocked.

The secure access code can also be sent to a mobile phone or landline. We do not currently display your phone number within online banking, but you can verify any phone numbers we have listed for you by contacting us.

Watch for More Information

Stay tuned in the upcoming months as we provide more detailed information via hiway.org, newsletters and social media.

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