Hiway’s enhanced online banking experience is scheduled to be introduced on May 9, 2017. One of the most important changes will be the ability to view all accounts that you are primary or joint on using a single login. No more having to login with multiple member numbers to view your information.
To help you organize your accounts, you will be able to place them into groups using a simple drag and drop function. You will also be able to nickname your accounts and the groups you create. You can even choose to hide certain accounts from being displayed on your Account Summary screen.
Our new mobile apps, available for both Apple® and AndroidTM phones and tablets, give you additional features including:
We are also introducing Text Banking, which allows you to easily check your account balances, view account history and transfer funds between enabled accounts.
To complete the login process after the upgrade, it will be important that we have your current contact information. You should also look at any of the other items below that relate to a feature you use.
During the initial login process, you will be prompted to select an email address or phone number associated with your account to send a secure access code. If we don't have the correct contact information, you will not receive the code needed to complete the login process.
To verify the email address associated with your online banking login:
If you have multiple accounts, please log in and verify each of them. You should also add firstname.lastname@example.org to your list of contacts in your email client to ensure that notices are not being blocked.
The secure access code can also be sent to a mobile phone or landline. We do not currently display your phone number within online banking, but you can verify any phone numbers we have listed for you by contacting us.
We apologize for the inconvenience, but any alerts that you have set up in the Alert Center will not migrate to the new system. We recommend reviewing any of your current alerts to note which ones you want to re-establish.
After signing in for the first time, simply go to Settings > Alerts to set up your alerts and see the additional alert options and capabilities available to you.
If you are using the Visa Info site in online banking to access your credit card details and make payments, you will need to re-register your credit card(s). After signing in for the first time, simply go to Services > Manage Credit Cards to begin.
We apologize for the inconvenience of having to set up your cards again, but for technical reasons this information could not be migrated to the new site.
Along with the new online banking experience, we are excited to announce that we will also be launching a newly designed website. The updated site will be designed to improve the overall user experience with streamlined menus and easier, more intuitive navigation to help you find the information that is important to you.
Stay tuned in the upcoming weeks as we provide more detailed information via hiway.org, newsletters and social media.