Hiway will be introducing a new online banking system early this summer, featuring a modern mobile-friendly design and other enhancements. Learn More >>

Online Banking

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New Online Banking System

New Online Banking. Something great is on its way.

Hiway’s enhanced online banking experience is scheduled to be introduced on May 9, 2017. One of the most important changes will be the ability to view all accounts that you are primary or joint on using a single login. No more having to login with multiple member numbers to view your information.

To help you organize your accounts, you will be able to place them into groups using a simple drag and drop function. You will also be able to nickname your accounts and the groups you create. You can even choose to hide certain accounts from being displayed on your Account Summary screen.

Enhanced Mobile Experience

Our new mobile apps, available for both Apple® and AndroidTM phones and tablets, give you additional features including:

  • Quicker login with Touch ID (optional fingerprint login access)
  • Updated Mobile Deposit for checks
  • The ability to view pending payments and add new payees in Bill Pay

Text Banking

We are also introducing Text Banking, which allows you to easily check your account balances, view account history and transfer funds between enabled accounts.

Preparing for the Upgrade

To complete the login process after the upgrade, it will be important that we have your current contact information. You should also look at any of the other items below that relate to a feature you use.

  • Update your contact information
    • During the initial login process, you will be prompted to select an email address or phone number associated with your account to send a secure access code. If we don't have the correct contact information, you will not receive the code needed to complete the login process.

      To verify the email address associated with your online banking login:

      1. Click User Options under the Accounts menu.
      2. Click the Update Your Email link.
      3. Look at the displayed email address. If it is correct no further action is needed.
      4. If your email address needs updating, please enter the new address.
      5. Enter your online banking password and click the Update Member Info button.

      If you have multiple accounts, please log in and verify each of them. You should also add homebanking@hiway.org to your list of contacts in your email client to ensure that notices are not being blocked.

      The secure access code can also be sent to a mobile phone or landline. We do not currently display your phone number within online banking, but you can verify any phone numbers we have listed for you by contacting us.

  • Alert Center Users
    • We apologize for the inconvenience, but any alerts that you have set up in the Alert Center will not migrate to the new system. We recommend reviewing any of your current alerts to note which ones you want to re-establish.

      After signing in for the first time, simply go to Settings > Alerts to set up your alerts and see the additional alert options and capabilities available to you.

  • Account Transfers
      • Scheduled and recurring transfers that you have set up under your member number(s) will be migrated.
      • If you utilize P2P Payments, your saved recipients and any future or recurring payments you have scheduled to them will not be migrated. Our new P2P Payments service no longer requires your recipient to have a PayPalTM account, but you will need to have a checking account with a debit card and your recipient will need a checking account and/or debit card.
      • Any external accounts from other financial institutions that you have added for I2I Transfers and any future or recurring transfers you have scheduled will be migrated.
      • Access to perform account transfers will be removed from online banking and only be available in the Mobile Banking App from May 2, 2017 to May 9, 2017.
  • Bill Pay Users
      • Bill Pay users should watch for a message sent to your Mailbox in online banking and a letter in the mail that will provide additional details on the migration process. The following is a sample of the mailed letter without member information.
      • If you use Bill Pay with more than one account on which you are primary, only your payees and scheduled payments from one will be migrated. If this is the case for you, please watch for a message sent to your Mailbox in online banking and a letter in the mail. The following is a sample of the mailed letter without member information.
      • Your payees will be migrated to the new system if they have previously been sent a payment, but whether they are paid electronically or by check may change. After signing in for the first time, we recommend reviewing your scheduled bill payments to confirm they will arrive by the due date.
      • Scheduled and recurring payments will only be migrated if the payment amount is more than $1.00.
      • Recurring payments that have a $0.00 value will not migrate. After signing in for the first time, you can set up monthly payment reminders by clicking on a payee name and then the Add Reminder link.
      • Any payees that you have activated eBills for will need to be re-activated. If the eBill option is supported by our new payment processor for a payee, there will be a Set up eBill link in the payee description.
      • Your payment history from the Reports tab in Bill Pay will not be migrated. If you would like this information, please generate and print your payment history prior to May 5, 2017.
      • Bill Pay access will not be available from May 5, 2017 to May 9, 2017.
      • Any payments scheduled to be processed on May 8 may be delayed 1 – 2 days. Based on your payment due date, we recommend adjusting your processing date accordingly.
  • DeposZip® Users
      • You will continue to be able to deposit checks using our mobile banking apps, but we will not be able to accept deposits through a desktop scanner attached to a computer.
      • Your check deposit history will not be migrated. If you would like this information, please access DeposZip from your computer by going to Make a Deposit > Use DeposZip Desktop. You will need to choose one of your accounts at this point and then you will have access to the Deposit History page.
  • Money Tracker Users
      • Information for members that haven’t accessed Money Tracker since prior to January 31, 2016 will not be migrated.
      • If you accessed Money Tracker from more than one account on which you are primary, only information from one will be migrated. If this is the case for you, please watch for a message sent to your Mailbox in online banking and a letter in the mail. The following is a sample of the mailed letter without member numbers.
  • Visa® Credit Cardholders
    • If you are using the Visa Info site in online banking to access your credit card details and make payments, you will need to re-register your credit card(s). After signing in for the first time, simply go to Services > Manage Credit Cards to begin.

      We apologize for the inconvenience of having to set up your cards again, but for technical reasons this information could not be migrated to the new site.

Online Banking Upgrade FAQs

Website Redesign

Along with the new online banking experience, we are excited to announce that we will also be launching a newly designed website. The updated site will be designed to improve the overall user experience with streamlined menus and easier, more intuitive navigation to help you find the information that is important to you.

Watch for More Information

Stay tuned in the upcoming weeks as we provide more detailed information via hiway.org, newsletters and social media.