Q: Is there an overview that will show me the features of Bill Payment?
A: Take a guided tour of Bill Payment and see just how easy it is to start paying your bills online.
Q: Where can I find step-by-step intructions on how to get started using Bill Payment?
A: View our Bill Payment demo to see how to set up your first payee and make your first payment. Or, you can also download a pdf version of the demo.
Q: How does Tellernet Bill Payment work?
A: To help you understand the process, we have provided a diagram.
Q: How do I register for electronic Tellernet Bill Payment?
A: It's easy! First, log in to Tellernet. If you've never used Tellernet, or if you're having trouble logging in, give us a call at (651) 291-1515 or (800) 899-5626. We'll ask you a couple questions to verify your identity, and get you up and running. Once you're inside Tellernet, click the Bill Payment link and fill out the short online application. In one or two business days you'll receive an e-mail confirming that you're set up to pay bills. At that point you'll be able to enter information on your payees and set up payments.
Q: How much does Bill Payment cost?
A: If you've got a checking account and an Express Lane Money (ELM) Card, Bill Payment is yours to use free of charge. Otherwise, your first six months of Bill Payment are free, then you'll pay $4.95 per month for payment of up to 12 bills. Additional bills are 50 cents each - still less than the cost of first class stamps!
Q: Who can be paid using Bill Payment?
A: Anyone that can be paid by check can be paid using Bill Payment. All you need is a remittance address, and your payment will be sent electronically if possible, or by check.
Q: How quickly does the payee receive my payment once it is sent?
A: Payments sent electronically will be received within three business days; those sent by check will be received within five business days. To determine the method of payment, log in to Tellernet, click the Bill Payment button, then the View Pending and History Payments link. The Payment Type column indicates either Electronic or Check.
Q: Can I pay my bills on the weekend?
A: You can set up your payments during the weekend. However, the system will prohibit you from scheduling a single payment and the first of a recurring payment on the same weekend. This is because payments scheduled for the weekend are always processed on the Friday before. Therefore, when scheduling payments on a weekend, the first day for which you can schedule payments (single or recurring) is the first business day following the weekend.
Generally, single or recurring payments that fall on a Saturday, Sunday or bank holiday are processed on the previous business day and are debited from your account within two business days. If a bank holiday falls on either a Friday or Monday, the debit will occur within three days.
Q: Is it possible to schedule recurring payments?
A: Yes. You can schedule weekly, bi-weekly, monthly, semi-monthly, quarterly, semi-annual and annual recurring payments. The final payment of a recurring payment scheme is designated by a 'Final Payment Date.'
Q: How do I decide between a one-time and recurring payment?
A: If the payment date or payment amount fluxuates from month to month, then one-time payments are more appropriate. If the payment date and amount are consistent, then the recurring payment type may be more convenient for you.
Q: How do I change the details for a payee?
A: To change Payee information: - Once logged in to Tellernet, click the Bill Payment button. - Click the 'Payees' button. - Check the box next to the payee you would like to edit, then click the Edit Payees button at the bottom of the screen. - Change the Account Nickname or Account Number for the payee, then click the Submit button. *NOTE: remittance address cannot be edited once a payee is created. To change the remittance address, create a new payee listing, then delete the outdated payee listing.
Q: Can I place a 'stop payment' on a Tellernet Bill Payment?
A: You can cancel a payment at any point prior to the payment date entered when the payment was established. To stop a payment, log in to Tellernet, click the Bill Payment button, then the View Pending and history Payments button. Each pending payment has a check box to the left of the payee title - simply check the box next to the payment, then click the Delete Payments button at the bottom of the screen. If you have questions regarding a payment that has already been sent, please call (800) 823-7555.
Q: How do I delete a recurring payment?
A: Use the following steps to delete a recurring payment:
Q: Account Number is a required field when setting up a payee. What do I do if I don't have an account number?
A: Since Tellernet Bill Payment can be used to pay anyone who can accept checks, you may come across situations where you'd like to set up an 'unconventional' payee. For example, maybe you need to pay your brother back for the dinner he bought, or send payment to the neighborhood carpenter for your new deck. In that situation, simply enter a value in the Account Number field that will identify you to the payee. There are no field restrictions - like that it must contain a certain number of characters - so enter any value that will make sense to you and the payee.
Q: How do I delete a payee?
A: A payee cannot be deleted if there are payments scheduled to go to them, so the first step in deleting a payee is to delete any recurring or one-time payments scheduled to go to the payee. (See above for instructions on how to delete a recurring payment.) Once all payments have been deleted, click the Bill Payment button within Tellernet, then Payees. Check the box to the left of the payee you would like to delete, then click the Delete Payees button at the bottom of the screen.
Q: Are my Tellernet Bill Payment transactions reflected as Internet Banking transactions?
A: All Tellernet Bill Payment transactions become part of the Internet Banking transaction history and show up in personal financial management applications when the transaction history is downloaded.
Q: How do I add new payees?
A: You can add payees by accessing the Add Payee screen. New payees will be added to the payee list immediately.